Updated 11/01/2023.  All bookings made after this date are bound by these terms and conditions. With the exception of rule/ condition 40,41, 42 which applies upon any date of occupancy after 11/01/2023 irrespective of date of booking.

Please read all the terms and conditions before making your booking.

The company is, le-Gro Leisure.

The client is the person who makes the booking and agrees on behalf of the whole group to the terms and conditions for members of the Group occupying the premises.

Members of the group other than the client have redress to the client not the company in the event of restrictions being place on the premises or on individuals within the group.

The contract is between the company (Le-Gro Leisure) and the client booking the property. It is the client’s responsibility to ensure that everyone in their party staying at Le-Gro Barns is aware of the terms and conditions and any government restrictions in place at the time of the booking or during the period up to and including the period of occupation. The contract between the client and the Company is entered into at the time of the booking deposit being paid.

The company (Le-Gro Leisure) does not accept any liability for loss, as a result of restrictions placed on individuals within the group by way of government restrictions on movement or quarantine. It is for each member of the group to assess their own particular issues and liabilities with regards age or vulnerability to infections from diseases or viruses that may impact upon their ability to occupy the building prior to making the booking.

The company is contracted to (subject to full payment) to allow access to the premises for the purposes of holidays only between the dates and times of the booking contract for the maximum number of people in the booking contract at the time of the original booking.

The client is responsible for insuring themselves against their loss of any monies arising from the cancellation of the holiday by either, themselves or any loss to themselves should an authorised regulatory body:

1. By a government body or regulatory authority, placing an order on the premises, either closing or restricting access to or at the premises.
2. Any restriction placed on the client by the Government or authorised regulatory body prohibiting the client traveling to or accessing the property.

1. Loss from an event at the premises or within 25 miles of the premises from a Pandemic, Notifiable human disease, illness, infestation or contamination from bacteria, virus or harmful substance.
2. In accepting a booking, the company accepts that the building will be made available exclusively for the client for the purposes of using the premises as a holiday accommodation. In accepting the booking, the company will not advertise the property as being available to the market.
3. In placing a booking and paying a deposit the client understands that the company will incur fixed costs on behalf of the client to maintain the property in a fit state for habitation as a holiday home. The client will accept that the company will incur costs for services such as heating, electricity, internet, insurances, waste collection, management and maintenance costs. Before, during and after the period the building is available to the client and that these ongoing annual costs are reflected in the price the of the holiday as fixed costs.
4. The client is not responsible for any costs that exceed the cost of the holiday as advertised at the time of booking.
5. Non fixed costs will include items such as cleaning, laundry, and the housekeeping bond that the company will not incur if the client cancels or if a government body forces the company to close the premises these costs are currently set at £525.00 and are refundable if the client cancels or the company is forced to cancel by a government body only after the whole cost of the holiday is paid for in full. If a deposit only has been paid then no refunds will be available

1. Booking enquiries and confirmed bookings. For a booking enquiry please complete and return the online booking form. That will then be accepted, and a conformation receipt sent to the Client. The Client must then read the details of the conformation email to ensure they are correct and read the terms and conditions. The Client must then make the deposit payment to complete and secure the confirmed booking. This can be paid by Bank transfer (Le-Gro Leisure, sort code 403532, account number 11745018) or through the link to Paypal.

9.Payment A deposit of 30% is required with the on-line booking form. If a booking is made eight weeks or less before the commencement of the holiday, then the full amount should be sent with the conformation form. All payments are subject to an additional 3% service charge that not refundable.

10.If the booking cannot be accepted by the Company the full amount paid shall be returned. The company reserves the right to refuse a booking. If a booking is accepted, the Client becomes liable for the balance of rent for the full period of the holiday, this must be paid eight weeks prior to the holiday. Non-payment of the outstanding balance when due will constitute cancellation of the holiday and forfeiture of the deposit payment or additional fees and service charge.

11.The period of hire shall be from 4pm on the day of arrival and the Property must be vacated by 10am on the day of departure, unless otherwise stated or agreed in writing. If you arrive early luggage can be left at the property while you explore the area until the correct arrival time. Please notify us if you plan to do this to ensure there is someone to greet you on arrival.

12.Damage. A £200.00 Good housekeeping deposit is required per booking. The Good housekeeping bond is paid alongside the balance of payment or full payment if within eight weeks of arrival. The house keeping bond will be forfeit and any further cost incurred in the case of damage to the property or contents inside and out and failure to adhere to the house keeping rules or our Covid policy. It will also cover any excessive cleaning that may be required due to the clients not adhering to the housekeeping rules or covid policy. It will be refunded within a reasonable amount of time once the property has been vacated and the property and linen inspected by the management. Normally 14 days unless there is a issue.

13.Damage to bedding, linen and towels. We accept that accidents can happen. In the event of a spillage or marking to either bedding, linen or towels we require you to notify the company immediately. The company will exchange the item and endeavour to launder it. Under no circumstances should the guest attempt to launder the item themselves. If in the event the client launders the companies bedding, linen or towels the client then become responsible for the cost of the item. If the mark or stain cannot be removed, we reserve the right to charge the client for the replacement cost plus any postage and packaging charges.

Under no circumstances should self-tanning products be used on or near our bedding, linen or towels. If waterproof make up is to be used then the guest must remove it before using our bedding, linen or towels.

Cancellations

14.Where a client cannot attend because of a regulatory body has restricted access at or to the property, the client will be offered a refund less the fixed costs as set out in paragraph 5 or alternative dates within the subsequent 12 months from the date of the holiday subject to availability. The refund is payable within twelve months from the date of original holiday’s date of occupation of the premises. The company will not be liable for any commissions, or service charges made from any third-party booking company or transaction charges. The company will not be liable for any cost incurred to third parties by the client’s cancellations or any cancellations forced by regulatory bodies.

15.Cancellation of the booking by the client where no restrictions are by government bodies are in force for the period of the booking, must be made in writing by the guest. The effective date of the cancellation will be the date it is received by the company. If the cancellation date is more than eight weeks prior to commencement of the holiday, only the deposit will be forfeited. If the cancellation date is less than eight weeks prior to commencement of the holiday, the full rental charge will be incurred less the non-fixed costs as set out in chapter 7. A full refund will only be given if the Company is able to re-book less any discount given for late re-booking and a management fee of £100.00. (We strongly recommend that Holiday insurance is taken out to cover the client in the event of a loss due to cancellation)

16.In the unlikely event that the Company cancels a confirmed booking, or a causal link means that the property is closed by a regulatory body, all monies received will be returned and there will be no further liability to or by the Company. If the guest is unable to arrive at the Property by 9pm on the day of the holiday start date the client must advise the Company of the intended late arrival.

17.Failure to arrive by midday on the day following the holiday start date and failure in those circumstances to advise the company constitutes cancellation by the client.

18.Cancellation by Le-Gro leisure the booking is made on the understanding that Le-Gro Barns is available to the guest on the dates stated. If for any reason beyond the company’s control (e.g., fire, storm damage) the Property is not available on the date booked the Company will use their best endeavours to locate alternative accommodation for the client but cannot guarantee that such will be located and if such cannot be found or is not suitable for the guest then all monies paid by the client shall be returned in full. The Company shall not be liable for any loss, expense, inconvenience or otherwise resulting in such unavailability or unsuitability and the guest shall have no claim against them. The guest shall advise the Company within seven days of alternative accommodation being located as to whether or not it is acceptable. If the alternative property is more expensive the Company reserves the right to charge the difference in cost. The guest is advised to take out their own holiday insurance to cover such events.

19.Guest Numbers Under no circumstances may the number of people occupying the Property exceed the number stated in the booking form. If additional guest are to visit you whilst you are staying at the property then the company must be informed and give consent prior to their arrival. The Company reserves the right to refuse entry or terminate the hire without notice if this condition is not observed or refuse to hand over the Property to any person who the Company’s believes is not suitable to take charge. The minimum age for a guest who is deemed suitable to take charge is 18 years old at the time of the booking. The Rents will not be refunded. In such cases all liability of the Company shall cease.

20.Internet & WIFI at Le-Gro Barns. The company endeavours to supply internet connection free of charge to our clients. The connection is suitable for checking emails and social media. If the guest wants to stream movies, video, data, or games online then additional charges may be incurred for excessive usage. As the company does not charge for access to the internet, we cannot accept liability should the internet fail. The company will not be liable for any charges relating to data or Data streaming accounts such as Netflix, Amazon, Sky or similar, caused by the clients failing to sign out of the associated accounts when leaving the premises. Any in app purchases or liabilities through such accounts will be the liability of the owners of such accounts not the company both during or after departure, caused by logging into, or the owners failure log out of such accounts. The protecting of any account details or data associated with such accounts will be the liability of the owners of such accounts. Le-Gro barns accepts liability for the loss of such data or account details or breach of privacy.

21.Smoking Policy Le-Gro Barns is a Non-Smoking property. Designated smoking areas will be allocated.

22.Pet Policy. Well behaved Pets are allowed at Le-Gro Barns. Le-Gro barns will accept up to two medium sized (medium = Labrador) or smaller dogs. The dogs must be notified at the time of booking on the online booking form. Each dog or pet attracts an additional £50 fee for the duration of the stay.

Rules specific to dogs or pets:

1. Owners will always keep dogs or pet on a lead. Dogs or pets will be under the owners control at all times around livestock whilst on or adjacent to our property.
2. Owners will clean up after their dogs or pet and dispose of any faeces in an appropriate container provided.
3. Owners will ensure that dogs or pet are not allowed on the bedding or furniture.
4. No dog or pet will be left at Le-Gro Barns unattended by the owners of the dog or pet at any time during the duration or of the stay. No dogs or pets will be abandoned at Le-Gro Barns.
5. Any damage caused to our property, or any liability created by dog or pet whilst the owners are staying at our property is chargeable in addition to the standard housekeeping bond.
6. Any dog or pet that in the opinion of the owners of Le-Gro Barns is deemed to present a danger or liability to Le-Gro Barns or people on site will be removed off site at the cost of the owners. Le-Gro barns will accept no liability arising from the removal of the dog or pet or interruption to the stay of the owners of the dogs staying at Le-Gro Barns. The opinion of Le-Gro Barns is final in this matter.

23.Clients Loss or Damage As far as the law allows, the Company takes no responsibility for loss, damage, or injury to the guest their belongings and vehicle or any of the party as a consequence of this agreement or the occupancy following thereon. Under no circumstances will the Company’s liability exceed the rental paid for the Property. The proprietors or their agents whomsoever reserve the right to enter either property at any reasonable time.

24.Company loss. The client will indemnify the Company or their agents against loss, damage or injury sustained to the property or persons as a result of any breach of these conditions or arising from the fault of the hirer or any member of the clients party.

25.General conditions Payment of a deposit or full amount paid, will be deemed to be an acceptance of these conditions and a confirmation of the details set out on the booking form. The person who signs the booking form warrants that he/she is authorised to agree to these terms and conditions and is acting on behalf of all persons including those substituted or who join the party at a later date. The person who signs the booking form is responsible for ensuring that all persons occupying the Property comply with the terms and conditions and in all respects.

26.Any Property occupied is strictly on the basis that the accommodation is for holiday use only and that no right to remain in the Property after the end of the holiday period booked exists for the client or for any person or persons who occupy the Property. All persons will vacate the Property at the conclusion of the period of the holiday.

27.The client must check the Property and its contents immediately on arrival and notify the management immediately of any faults or damaged items. The client is expected to leave the holiday accommodation in the same state of cleanliness, general repair and the order in which it was found.

28.An additional charge may be made if extra cleaning is required. The client shall be liable to the company for any loss, costs, expenses or claims arising from any damage caused to the Property and/or its contents by the deliberate or negligent act or omission of the client or of any person in his/her party. If, as a result of such damage, the Property or any of its contents need to be repaired or any of the contents need to be replaced then the client shall be responsible for paying the reasonable costs of doing so.

29.Loss of Keys If a set of keys is lost a fee of £300 is payable to cover the cost of new locks to be fitted and sets of keys which will need to be cut.

30.Prices The prices given are in pounds Sterling and include UK transaction or pay pal charges (Except currency exchange rate charges) The price quoted includes all services e.g. electricity, gas and water.

31.Log Burners There will be a basket of complementary logs for the wood burner. All other logs can be purchased on request. If any inappropriate substance is use on the wood burners, then the guest will be charged accordingly to the damage caused.

32.We strongly recommend that the log burners are not used if children are present in the party. Use of log burners is undertaken at the client’s own risk as they are not essential for heating.

33.Behaviour The client and his or her party must comply with any reasonable regulations relating to the accommodation of which the client has given written notice. Such regulations will be found in the welcome folder in the accommodation, typical examples would include any local conditions such as use of local countryside, waste disposal and recycling etc.

34.The client and their party must agree not to cause a nuisance and excessive noise while staying at Le-Gro Barns. If their behaviour is deemed unreasonable by the Company the party will be asked to leave the property and terminate their stay without any refund.

35.All links to external websites are provided for information purposes for the guests benefit. We cannot be held responsible for the content of these websites or any activity undertaken.

36.Fireworks & BBQ’s. Fireworks may only be used with prior arrangement from the Company and under no circumstances can any fires be lit anywhere in the grounds or surrounding land. Charcoal BBQ’s can be supplied in the summer months.

37.River. Due to the proximity of the property to the River Tanat (approx 50 meters) the Company will take no responsibility for children’s safety. The parents/ guardians must accept all responsibility for their children’s safety while staying at Le-Gro Barns.

38.Governing Law The construction, validity and performance of the Agreement shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.

39.The client will adhere to the house keeping rules in force at the date of the occupation of the premises.

1. The client will adhere to the Covid 19 rules as published and dated on the website at the time of occupancy.
2. In the event a client and including the other members of the party must leave the premises because of illness or suspected illness because of covid 19 or any other infectious human disease, after they have occupied the building, they will not receive any refunds for any part of the holiday not used. The client will also forfeit the housekeeping bond as enhanced cleaning will be required before the next occupancy.

42. Electric vehicles and charging

Although we welcome clients with electric cars, we are not able to offer designated charging facilities on site. We supply Heating, electricity, and fuel sufficient for you to be able to enjoy your occupancy of the premises. We do not supply energy for you to travel to or from our premises or for any other purpose not directly connected with use of the premises as a holiday let. Charging a electric vehicle off our current electrical supply would invalidate our insurance policy as our current supply or equipment is not rated for charging electric cars. We must consider the risk of electrical fire or damage to electrical equipment from or within our own supply or from components or Batteries within the vehicle. As at the current time it would invalidate our insurance policy, we would have to view it a gross infringement of our terms and conditions. Subsequently following any infringement of this condition, we would either ask the client to leave the property and or withhold the security deposit / housekeeping bond, either in full or partially, proportionately to the risk the client has placed on our premises. We reserve the right to claim against the person any cost for damage done to our property as direct result of any person charging or attempting to charge an Electric vehicle from our electrical supply.